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Raising a Complaint
In the event that you are dissatisfied with a recommendation we have made, you may be entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please cotnact us:
• In writing: 84a Woodville Road, Cardiff, CF24 4ED.
• By phone: 02920 201 240
For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk).